Refund & Return Policy

Refund & Return Policy

Last updated: June 2026

At Shanbhag Kaki, we prepare and pack our products with care. Since our products are food items, we follow a strict hygiene and quality policy for returns, replacements, and refunds.

1. Return Eligibility

As our products are edible food products, we do not accept returns for opened, used, or partially consumed items.

A return, replacement, or refund may be considered only in the following cases:

• You received the wrong product.
• The product was damaged during delivery.
• The product was expired at the time of delivery.
• The product packaging was tampered with or unsealed when delivered.
• An item from your order was missing.

2. Cases Not Eligible For Return Or Refund

We will not be able to offer a return, refund, or replacement in the following cases:

• The product has been opened, used, or consumed.
• The request is made because of personal taste preference.
• The product was stored incorrectly after delivery.
• The delivery address provided by the customer was incorrect or incomplete.
• The customer was unavailable to receive the order after delivery attempts.
• The request is raised after the allowed reporting period.

3. Reporting A Damaged Or Incorrect Order

If your order is damaged, incorrect, expired, tampered with, or missing an item, please contact us within 48 hours of delivery.

Please share the following details:

• Order number
• Registered name or email used for the order
• Clear photos or video of the product and outer packaging
• A short description of the issue

You can contact us through our Contact Us page or email us at info@shanbhagkaki.com.

4. Replacement Or Refund Approval

Once we receive your request, our team will review the details and verify the issue. If the request is approved, we may offer one of the following:

• Replacement of the same product, subject to availability.
• Refund of the eligible amount.
• Store coupon or credit for a future order, where applicable.

Shanbhag Kaki reserves the right to approve or reject a refund or replacement request based on the information provided and the condition of the product.

5. Refund Timeline

Once a refund is approved, it will be processed to the original payment method or through another suitable method confirmed by our team.

Refunds may take 5 to 10 business days to reflect, depending on the payment provider, bank, or payment method used.

6. Order Cancellation

Orders can be cancelled only before they are packed or shipped. Once an order has been dispatched, cancellation may not be possible.

If you want to request cancellation, please contact us as early as possible through the Contact Us page or email us at info@shanbhagkaki.com.

7. Shipping Charges

Shipping charges, if any, may not be refundable unless the refund is due to a mistake from our side, such as wrong product delivery, damaged delivery, or missing items.

8. Contact

For any refund, return, replacement, or cancellation request, please contact us through our Contact Us page or email us at info@shanbhagkaki.com.